Refund policy

We keep it simple. If something's wrong, we make it right.

30-Day Satisfaction Guarantee

If you're not happy with your OVEE bottle within 30 days of receiving it, you can return it for a full refund. No lengthy explanations needed.

To be eligible:

  • Item must be returned within 30 days of delivery
  • Item must be in its original condition — unused, unmodified, with original packaging
  • Proof of purchase required (your order confirmation email is fine)

How to Start a Return

Visit our Contact page to get in touch with our team. Let us know your order number and reason for return and we'll take it from there. We typically respond within 1–2 business days.

Refunds

Once we receive and inspect your return, we'll process your refund to the original payment method within 5–7 business days. You'll get a confirmation email when it's done.

Shipping costs are non-refundable unless the return is due to our error (wrong item, defective product).

Damaged or Defective Items

If your bottle arrived damaged or with a defect, don't worry — just reach out via our Contact page within 7 days of delivery. Send us a photo and your order number and we'll send a replacement or issue a full refund, your choice.

Wrong Item Received

Our mistake, our fix. Contact us and we'll sort it out immediately at no cost to you.

What We Don't Cover
  • Items returned after 30 days
  • Damage caused by misuse, dropping, or normal wear and tear
  • AirTag (not included with OVEE — not our product)
  • Change of mind after 30 days
Still Have Questions?

Head to our Contact page and we'll get back to you within 1–2 business days.