Shipping policy
We ship from Burlington, Ontario, Canada. Here's exactly what to expect.
Canada (Domestic)
| Method | Delivery | Cost |
|---|---|---|
| Standard | 3–5 business days | $9.99 (free on orders $100+) |
| Express | 1–2 business days | $20.00 |
Free standard shipping is automatically applied at checkout on all Canadian orders over $100.
United States
| Method | Delivery | Cost |
|---|---|---|
| Standard International | 3–5 business days | $24.99–$39.99 |
| Express International | 1–2 business days | $34.90 |
US Standard shipping cost varies based on package weight (0–30kg range). Express International is available for packages up to 1.5kg.
Processing Time
Orders are processed within 1–2 business days after payment is confirmed. You'll receive a tracking number by email once your order ships.
Tracking
Every order comes with tracking. Check your confirmation email for your tracking link. If you haven't received it within 3 business days of ordering, reach out via our Contact page.
Delays
Estimated delivery times are provided by the carrier and aren't guaranteed. Delays can happen during peak periods or due to customs (for US orders). We'll always do our best to keep you updated.
Customs & Duties (US Orders)
Cross-border shipments to the US may be subject to customs duties or import fees depending on your state. These charges are the responsibility of the buyer and are not included in the shipping cost at checkout.
Something Wrong With Your Shipment?
If your order arrives damaged, goes missing, or there's any issue at all — head to our Contact page and we'll sort it out.